Return, Refund & Replacement Policy – Lalitak.com

At Lalitak, we are committed to providing you with high-quality, useful, and well-designed household products that enhance your daily life. Your satisfaction is our priority. We understand that sometimes a product may not be exactly what you expected, or issues might arise. This policy outlines our procedures for returns, refunds, and replacements to ensure a fair and transparent experience.

This policy is in accordance with applicable Indian laws and regulations, including the Consumer Protection Act, 2019, and the Consumer Protection (E-commerce) Rules, 2020.

1. Our Return & Replacement Window

We offer a 7–day return and replacement window from the date of delivery for most products purchased directly from (https://www.lalitak.com/).

To be eligible for a return, refund, or replacement, your item must meet the following conditions:

  • Timeframe: The request must be initiated within 7-days of the delivery date.
  • Original Condition: The item must be unused, unwashed, and in the same condition that you received it.
  • Original Packaging: It must be in its original packaging with all tags, labels, and accessories intact.
  • Proof of Purchase: You must provide a valid invoice or order number.
  • Mandatory Unboxing Video: For any claim related to damaged, defective, wrong, or missing items, a clear and continuous unboxing video is mandatory. This video should start from the unopened package and clearly show the condition of the product upon unboxing. This helps us to quickly and fairly assess your claim.

2. Reasons for Return, Refund & Replacement

We accept returns, offer replacements, or provide refunds under the following circumstances:

2.1 Damaged or Defective Product Received

If you receive a product that is damaged, defective, or not as described on our Website:

  • Please notify us immediately, or within 7-days of delivery.
  • Provide the mandatory unboxing video and clear photographic evidence of the damage or defect.
  • Upon verification, we will offer you a free replacement of the product or a full refund, as per your preference. We will also arrange for the reverse pickup of the damaged/defective item at no cost to you.

2.2 Wrong Product Received

If you receive a product different from what you ordered (e.g., wrong item, wrong color, wrong size):

  • Please notify us within 5-Days days of delivery.
  • Provide the mandatory unboxing video and photographic evidence of the incorrect item.
  • Upon verification, we will arrange for a free replacement with the correct product and arrange for the reverse pickup of the incorrect item at no cost to you. If the correct product is unavailable, a full refund will be processed.

2.3 Change of Mind / Unsuitable Product (Applicable for most products)

If you wish to return a product because you’ve changed your mind, or it’s not suitable for your needs:

  • You must initiate the return within 7-Days days of delivery.
  • The product must be unused, unwashed, in its original packaging with all tags intact.
  • In such cases, the cost of reverse shipping will be borne by the customer.
  • Upon successful inspection of the returned item, a refund will be processed for the product’s value. Original shipping charges (if any) are typically non-refundable in “change of mind” cases.

3. Products Not Eligible for Return, Refund or Replacement

For hygiene and safety reasons, and due to the nature of certain products, the following items are generally not eligible for return, refund, or replacement:

  • Used or Altered Products: Products that are used, washed, broken, or not in their original condition.
  • Minor Variations: Minor variations in color or design that do not affect the product’s functionality.
  • Third-Party Purchases: Orders placed via third-party platforms (like Amazon, Flipkart, etc.) or products purchased from any other online or offline store. These purchases will follow the respective return, refund, and replacement policies of those platforms or stores. Lalitak.com’s policy applies only to purchases made directly on https://www.lalitak.com/.
  • Items with missing or tampered serial numbers/UPC.
  • Free gifts or promotional items.
  • Any item explicitly specified as “non-returnable” on its individual product page at the time of purchase.

Please Note: Some products may have specific return or replacement conditions depending on their type or category. These will be clearly mentioned on the respective product pages. Always refer to the product description for any specific return eligibility notes.

4. How to Initiate a Return, Refund or Replacement

To initiate a request, please follow these steps:

  1. Contact Customer Support:
  2. Provide Details: In your communication, please include:
    • Your Order Number.
    • The name of the item(s) you wish to return/replace.
    • The reason for the return/replacement (e.g., damaged, wrong item, change of mind).
    • The mandatory unboxing video and any other relevant photos/videos, if the item is damaged or defective.
  3. Await Confirmation: Our customer support team will review your request and provide you with instructions, including whether a reverse pickup will be arranged or if you need to ship the item back.
  4. Package the Item: Securely pack the item in its original packaging along with all accessories, tags, and a copy of the invoice.
  5. Reverse Pickup/Shipping:
    • If a reverse pickup is arranged, ensure the package is ready for collection by our courier partner.
    • If you are shipping it back (for “change of mind” or if reverse pickup is unavailable in your area), please use a reliable courier service with tracking and share the tracking details with us. The shipping cost, in this case, will be your responsibility.

5. Refund Process

Once your returned item is received and inspected by our team:

  • We will send you an email notification to confirm receipt and the status of your refund.
  • If the return is approved, your refund will be credited within 5-7 business days.
  • Refunds will be credited to the original payment method used for the purchase.
    • Online Payments (Credit Card/Debit Card/UPI/Net Banking): The refund will be credited back to your bank account/card. The actual time for the refund to reflect in your account may vary depending on your bank’s policies (typically 2-10 business days after we process it).
    • Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via bank transfer to the account details you provide. Please ensure you provide accurate bank account details for a smooth refund process.
  • Partial Refunds: In specific situations, partial refunds may be granted (e.g., for items not in their original condition, or if a product is returned beyond the stated return window).

6. Replacement Process

If you opted for a replacement:

  • Once your returned item is received and inspected, and the replacement is approved, we will dispatch the new item.
  • You will receive a shipping confirmation email with tracking details for your replacement will be delivered with in 2-3 days of business approval.
  • Replacements are subject to product availability. If the desired replacement is out of stock, we will offer a full refund.

7. Cancellation Policy

  • You may cancel an order before it has been dispatched from our warehouse.
  • To cancel an order, please contact our Customer Support team immediately with your Order Number.
  • If the order has not been dispatched, a full refund will be processed within 3-5 business days.
  • If the order has already been dispatched, it will be treated as a return, and our standard return policy will apply.